YesJaw

Refunds and returns

Use YesJaw for 30 days. If your jaw doesn’t feel looser, send it back and we refund the pack price.

The 30-day guarantee

• You have 30 days from the day your order is delivered.
• You can return a kit you have used. That’s the point of the guarantee.
• Send back everything that came in the box: the three stretchers, the carry case and the card.
• You pay the courier to send it back to us. We refund the pack price you paid.

How to return

1. Email support@yesjaw.com with your order number and the words “return”.
2. We reply with the return address and what to write on the parcel.
3. Courier the kit to us and email us the tracking number.
4. Once the kit reaches us, we refund you within 7 working days.

What you get back

• Paid online: the amount you paid, back to the same card, UPI or bank account.
• Cash on delivery: the pack price you paid in cash, sent to a UPI ID or bank account you give us. The ₹99 paid online to confirm a COD order is not refunded.
• The cost of sending the kit back to us is not refunded.

Damaged or wrong item

If your parcel arrives damaged, incomplete or wrong, email a photo to support@yesjaw.com within 48 hours of delivery. We send a replacement or refund you in full, and we cover the return courier.

Cancelling an order

You can cancel any time before the order ships. Email us with your order number. Anything you paid online is refunded in full, including the ₹99 on a COD order.

Refused cash-on-delivery parcels

If a COD parcel is refused at the door, the ₹99 confirmation amount is not refunded, and we may stop offering cash on delivery to that phone number or PIN code.